Refund & Returns Policy – Wonder Wins Ltd
Last updated: 15/02/2026
This Refund & Returns Policy applies to all competitions and purchases made through www.playwonderwins.com (“Website”) and should be read alongside our Terms & Conditions.
1. Nature of Our Products
Wonder Wins Ltd operates skill-based prize competitions, not physical retail sales.
Because competition entries are digital services supplied immediately, standard retail return rights for physical goods do not apply once an entry has been submitted.
2. Entry Fee Refunds
Non-refundable circumstances
Competition entry fees are non-refundable once:
-
Your entry has been successfully submitted, and
-
The competition has not been cancelled, and
-
No payment error has occurred.
This is because the digital service (entry into the competition) has already been provided.
Refunds may be given where required by law, including:
-
Competition cancellation by Wonder Wins Ltd
-
Duplicate or incorrect payment taken in error
-
Technical failure preventing valid entry
-
Any other situation where a refund is required under UK consumer protection law
Refunds will be issued to the original payment method where possible.
3. Cancelled or Amended Competitions
If a competition is cancelled for any reason, entrants will receive either:
-
A full monetary refund, or
-
The option to transfer their entry to a replacement competition of equal or greater value.
If a competition is materially changed after entry, affected entrants may be offered:
-
A refund, or
-
Transfer to an alternative competition.
4. Incorrect Payments or Billing Issues
If you believe a payment has been taken in error, you must contact us within 14 days of the transaction.
📧 hello@playwonderwins.com
We may request evidence to investigate the issue.
5. Chargebacks & Payment Disputes
Where a customer initiates a fraudulent or unjustified chargeback, Wonder Wins Ltd reserves the right to:
-
Suspend or close the customer account
-
Cancel related competition entries
-
Refuse future participation in competitions
-
Recover reasonable administrative costs where legally permitted
6. Returns of Physical Prizes
Where a physical prize is supplied:
-
The prize is provided by the Promoter or a third-party supplier.
-
Standard consumer return rights do not apply unless the item is:
-
Faulty
-
Misdescribed
-
Damaged on delivery
-
In such cases, we will:
-
Repair, replace, or
-
Provide a suitable alternative remedy
in accordance with UK consumer law.
7. Cash Alternatives
Where a cash alternative is offered and accepted:
-
The payment will be made to a UK bank account in the winner’s name.
-
Once paid, the transaction is final and non-reversible, except where required by law.
8. Processing Time for Refunds
Approved refunds are typically processed within:
5–10 working days,
depending on the payment provider.
9. Contact Us
For any refund or billing queries, contact:
Wonder Wins Ltd
📧 hello@playwonderwins.com
Please include:
-
Your full name
-
Email used to enter
-
Competition name
-
Details of the issue